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Interesting News Articles for Intelligent Apps

AI Wins

  • Klarna AI assistant handles two-thirds of customer service chats in its first month

    Klarna today announced its AI assistant powered by OpenAI. Now live globally for 1 month. The AI assistant has had 2.3 million conversations, two-thirds of Klarna’s customer service chats. It is doing the equivalent work of 700 full-time agents. It is on par with human agents in regard to customer satisfaction score

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  • Duolingo cuts 10% of its contractor workforce as the company embraces AI

    Duolingo is the latest company to cite AI as a reason for job cuts. The company confirmed it cut around 10% of its contractor workforce at the end of 2023, as it turns to AI models like OpenAI’s GPT-4 to streamline content production and translations.

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AI Loses

  • AI fired nukes in a war simulation because it wanted 'peace in the world'

    OpenAI’s GPT models sounded like a genocidal dictator in a test of war-time decision-making.

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  • Air Canada chatbot promised a discount. Now the airline has to pay it.

    Air Canada argued the chatbot was a separate legal entity ‘responsible for its own actions,’ a Canadian tribunal said.

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Research

  • Demand Grows for Intelligent Applications Powered by AI

    • Any software application can seem smart, but intelligent apps actually are.
    • They can learn, adapt, generate new ideas and outcomes and increase automated and dynamic decision making.

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  • AI in the Enterprise: The AI Adoption Report 2022

    The AI Adoption Report 2022 is a comprehensive study of AI adoption in the enterprise. The report is based on a survey of 1,000 business and technology leaders from around the world. The report provides insights into the current state of AI adoption, the challenges and opportunities that organizations face, and the strategies that are driving success.

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  • Exploring the Rapidly Growing Intelligent Apps Market: Trends and Insights

    The intelligent apps market is a rapidly growing segment of the software industry. According to a report by Straits Research, the global intelligent apps market size is expected to reach USD 182.3 billion by 2031, growing at a compound annual growth rate (CAGR) of 31.7 % during the forecast period of 2023-2031.

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  • Top Artificial Intelligence Statistics and Facts for 2024

    Here are some top AI statistics to help you understand AI usage in 2024 – and beyond.

    February 29, 2024
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